Privacy Policy for Mind Relief Clinic
August 30, 2025
Mind Relief Clinic ("we," "us," or "our") is committed to protecting the privacy and confidentiality of our patients' personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in compliance with applicable laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA) in the United States, where applicable. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, address, phone number, email address, date of birth, and other identifiers provided during registration, appointments, or communications with our clinic.
- Health Information: This includes medical history, diagnoses, treatment plans, prescriptions, test results, and other health-related information necessary to provide medical care.
- Payment Information: This includes insurance details, billing information, and payment records to process payments for services rendered.
- Other Information: Information you voluntarily provide, such as feedback, survey responses, or communications with our staff.
2. How We Collect Information
We collect information in the following ways:
- Directly from You: When you schedule appointments, complete forms, communicate with our staff, or use our online patient portal.
- From Third Parties: From healthcare providers, insurance companies, or other entities involved in your care, with your consent or as permitted by law.
3. How We Use Your Information
We use your information to:
- Provide medical treatment, care, and related services.
- Schedule and manage appointments.
- Process payments and insurance claims.
- Communicate with you about your care, including appointment reminders, treatment updates, or follow-ups.
- Comply with legal and regulatory requirements, such as reporting to public health authorities.
- Improve our services through internal analysis and quality assurance.
- Respond to your inquiries or feedback.
4. How We Share Your Information
We may share your information in the following circumstances:
- With Healthcare Providers: To coordinate your care with other providers, such as specialists or laboratories, with your consent or as permitted by law.
- For Billing and Payment: With insurance companies or third-party payment processors to process claims or payments.
- For Legal Compliance: When required by law, such as in response to a court order, subpoena, or public health reporting requirements.
- With Business Associates: With third-party vendors who assist us in operations (e.g., electronic health record systems), provided they agree to protect your information under a HIPAA-compliant agreement.
- With Your Consent: For any other purpose not listed here, we will obtain your explicit consent before sharing your information.
We do not sell or rent your personal or health information to third parties for marketing purposes.
5. How We Protect Your Information
We implement reasonable physical, technical, and administrative safeguards to protect your information, including:
- Encryption of sensitive data transmitted online.
- Secure storage of electronic and physical records.
- Staff training on privacy and security practices.
- Access controls to limit who can view your information.
Despite our efforts, no system is completely secure, and we cannot guarantee the absolute security of your information.
6. Your Rights Regarding Your Information
You have the following rights regarding your personal and health information, subject to applicable laws:
- Access: Request access to your health records or a copy of your information.
- Correction: Request corrections to inaccurate or incomplete information.
- Restriction: Request restrictions on how we use or share your information, though we may not always be able to comply due to legal obligations.
- Portability: Request a copy of your information in a portable format (where applicable).
- Revoke Consent: Revoke consent for certain uses or disclosures of your information, where applicable.
To exercise these rights, please contact our Privacy Officer at the contact information provided below.
7. Retention of Information
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes. Health records are retained in accordance with applicable laws, which may require retention for a specified period (e.g., 7 years for adult records or longer for minors).
8. Cookies and Tracking Technologies
If you use our website or online patient portal, we may use cookies or similar technologies to enhance your experience, analyze usage, or improve our services. You can manage cookie preferences through your browser settings.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website or through other communications. The effective date at the top of this policy indicates when it was last updated.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:
Mind Relief Clinic
Address: 4746 26th Ave, Brooklyn, NY
Phone: (866) 528-2004
Email: info@mindreliefclinic.com
By using our services, you acknowledge that you have read and understood this Privacy Policy.